Privacy Policy

Effective Date: 12 February, 2025

Haven Motors ("we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect personal information from you, including but not limited to:

  • Your name, contact details, and address

  • Email address and phone number

  • Payment and billing information

  • Information related to purchases, inquiries, or interactions with our services

  • IP address and device information when using our website

We collect this information directly from you (e.g., when you make a purchase or contact us) or indirectly (e.g., through website analytics and cookies).

2. Purpose of Collecting Personal Information

We collect personal information to:

  • Provide and improve our products and services

  • Process orders, payments, and refunds

  • Communicate with you regarding inquiries, promotions, or updates

  • Comply with legal and regulatory obligations

  • Enhance user experience through website functionality and analytics

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

  • Service providers who assist in delivering our services (e.g., payment processors, couriers)

  • Third-party analytics and marketing platforms (only where consent is given)

  • Regulatory authorities if required by law

Any third parties we work with are required to comply with New Zealand privacy laws.

4. Storage and Security of Personal Information

We take reasonable steps to protect your information from unauthorized access, modification, or disclosure. Your data is stored securely, and we implement measures such as encryption, access controls, and regular security assessments.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

5. Your Rights Under the Privacy Act 2020

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal information

  • Opt-out of marketing communications

  • Request deletion of your data (subject to legal retention requirements)

To exercise these rights, contact us at admin@havenmotors.co.nz.

6. Cookies and Tracking Technologies

Our website may use cookies and tracking technologies to enhance user experience, analyse website traffic, and personalize content. You can manage cookie preferences through your browser settings.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or business practices. Any updates will be posted on our website, and continued use of our services constitutes acceptance of these changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Haven Motors
1 Vickerman Street, Port Nelson
Email: admin@havenmotors.co.nz
Phone: 03 548 8880

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.